Contact Us
We understand that searching for someone can be emotional, sensitive, and sometimes urgent. If you need help with your account, your report, or your search, our team is here to support you.
Support Email
For all inquiries — technical, billing, search-related, or privacy concerns — contact us at:
support@FindThemOnline.com
Include any information that can help us resolve your request quickly:
- Email used during signup
- Type of service purchased
- Your order ID (if available)
- A description of the issue or request
Response Time
We respond to all messages within 24–48 hours. For urgent issues (billing errors, access problems), most replies arrive much sooner.
If Your Case Is Sensitive or Emotional
We know some searches involve worry, fear, disappearing relatives, missing friends, or emotional distance. You can write to us privately. Everything is confidential, encrypted, and handled with respect.
If you're unsure what to say, even a small message like“I need help with someone I’m searching for.”is enough to begin.