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Refund Policy

Last Updated: [Insert Date]

1. Purpose of This Policy

This Refund Policy explains how refunds, cancellations, and disputes are handled at FindThemOnline.com. Because our service involves a combination of AI-powered search systems and manual analyst review, certain portions of the work begin immediately after purchase.

Our goal is to provide fairness, clarity, and transparency to all customers — especially when dealing with emotionally sensitive situations.

2. Definitions

  • “Deep Search” — A one-time full investigation performed within 24 hours.
  • “Monitoring” — A subscription service that conducts weekly scans and real-time alerts.
  • “Case Review” — The internal validation process performed before beginning a search.
  • “Investigation Work” — AI processing, analyst time, data analysis, verification, and the creation of your report.

3. Refund Eligibility — Deep Search

3.1 Refunds Are Granted If:

  • You were charged twice for the same order.
  • We have not yet started the investigation work.
  • The case is incompatible (e.g., unusable photo, completely insufficient data).
  • A system or technical error prevented report delivery.
  • Your order did not enter the processing queue due to failure on our end.

3.2 Refunds Are Not Granted If:

  • The investigation has already started (AI scan, data ingestion, analyst review).
  • The final report has been delivered even if results are “none found.”
  • You submitted incorrect or misleading information that affected the results.
  • You changed your mind after the work began.
  • You expected private data access (which we do not provide).

Even in cases with no findings, you receive a full PDF report detailing exactly what was searched, analyzed, and reviewed.

4. Refunds for Continuous Monitoring

Monitoring is billed monthly and provides a combination of weekly scanning, real-time alerts, and periodic analysis.

4.1 Refunds Are Granted If:

  • You were charged after canceling your subscription.
  • You were billed multiple times for the same period.
  • We failed to perform scans or deliver reports for the month.

4.2 Refunds Are Not Granted For:

  • Partial months already in progress.
  • Unused time remaining after cancellation.
  • Lack of new findings (monitoring does not guarantee results).
  • Cases where new online activity simply does not exist.

Cancel anytime — your monitoring continues until the end of your billing cycle.

5. Examples for Clarity

Refund Granted:

  • You upload a blurry photo and we determine the case cannot be processed.
  • Your card was charged twice due to a network issue.
  • A backend error prevented the creation of your report.

Refund Not Granted:

  • You received a report but wanted different results.
  • No new online traces exist for the person you are searching for.
  • You misunderstood the service and expected us to access private accounts.
  • You changed your mind after analysts began reviewing your case.

6. How to Request a Refund

Please email us at:

support@FindThemOnline.com

Include:

  • Name and email used during purchase
  • Order date
  • Service purchased
  • Reason for refund request

We respond within 24–48 hours and aim to resolve all cases fairly.

7. Chargebacks & Payment Disputes

If you initiate a chargeback before contacting us, the case may delay resolution. We strongly recommend emailing us first so we can resolve the issue faster and more efficiently.

Fraudulent disputes (e.g., denying receipt of a delivered report) may result in account suspension for platform security.

8. Our Customer Promise

We understand that every search involves real emotions — worry, hope, closure, reconnection, fear, or curiosity. Our policy is designed to be fair, clear, and respectful. If you are ever uncertain about your case, email us — we will always assist you with care and transparency.

9. Contact

For refunds, billing, or support:
support@FindThemOnline.com